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Data Protection & Privacy Policy

Introduction

The purpose of this policy is to explain how ONS Ltd (Office Network Systems) collects protects and uses personal data. ONS Ltd (Office Network Systems) is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.

What Types Of Personal Data Does ONS Ltd (Office Network Systems) Collect?

ONS Ltd (Office Network Systems) needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. ONS Ltd (Office Network Systems) also has access to personal data that is generated over the ONS Ltd (Office Network Systems) network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances ONS Ltd (Office Network Systems) may also collect financial information about ONS Ltd (Office Network Systems) customers and end users from third parties to enable ONS Ltd (Office Network Systems) to assess its risks in granting credit terms and contact information about organisations ONS Ltd (Office Network Systems) considers may be interested in ONS Ltd (Office Network Systems) products and services.

How Does ONS Ltd (Office Network Systems) Obtain Personal Data?

ONS Ltd (Office Network Systems) obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the ONS Ltd (Office Network Systems) web site) from third party list brokers from resellers who pass on personal data to ONS Ltd (Office Network Systems) about end users and directly from the ONS Ltd (Office Network Systems) network.

How Does ONS Ltd (Office Network Systems) Use The Personal Data That It Holds?

Providing and Improving the ONS Ltd (Office Network Systems) Service

Most of ONS Ltd (Office Network Systems) use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition ONS Ltd (Office Network Systems) may also use personal data to improve on the level and type of service ONS Ltd (Office Network Systems) offers to its customers. As part of this interest in improving the service provided ONS Ltd (Office Network Systems) may process personal data for the purposes of sales analysis and customer usage statistics.

Direct Marketing

ONS Ltd (Office Network Systems) may from time to time inform its customers end users and potential customers about ONS Ltd (Office Network Systems) and ONS Ltd (Office Network Systems) affiliate products and services and other information ONS Ltd (Office Network Systems) feels may be of interest. Customers and other recipients of information from ONS Ltd (Office Network Systems) may indicate at the time they first place an order with ONS Ltd (Office Network Systems) whether or not they wish to receive such information or at any later time by simply contacting ONS Ltd (Office Network Systems).

To Whom Does ONS Ltd (Office Network Systems) Disclose Personal Data?

ONS Ltd (Office Network Systems) will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule ONS Ltd (Office Network Systems) does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where ONS Ltd (Office Network Systems) is under an obligation by law to disclose personal data or where ONS Ltd (Office Network Systems) has contracted with third parties to assist in providing services to ONS Ltd (Office Network Systems) customers such as for delivery installation and systems support services.

How Does ONS Ltd (Office Network Systems) Protect the Personal Data it Holds?

ONS Ltd (Office Network Systems) takes customer confidentiality and security very seriously. ONS Ltd (Office Network Systems) has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within ONS Ltd (Office Network Systems). These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. ONS Ltd (Office Network Systems) will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable ONS Ltd (Office Network Systems) Acceptable Use Policy.

Customers Rights

European Economic Area legislation gives individuals whose personal data is held by ONS Ltd (Office Network Systems) specific rights to access and rectify personal data held about them. These include the right to:

obtain from ONS Ltd (Office Network Systems) for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by ONS Ltd (Office Network Systems) regarding promotions or new products and services.

Contact Details

If any individual wishes to contact ONS Ltd (Office Network Systems) regarding the personal data held about them or has any other question about ONS Ltd (Office Network Systems) data privacy procedures they should send a letter to the directors of ONS Ltd (Office Network Systems).

Policy Updates

As part of ONS Ltd (Office Network Systems) commitment to compliance with data privacy requirements and to reflect changes in ONS Ltd (Office Network Systems) operating procedures ONS Ltd (Office Network Systems) may the terms of this policy from time to time and will post the revised policy on this website.
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tel: 020 7870 2200    e-mail: broadband@officenetworksystems.co.uk